Privacy Policy YesClub

YesClub (hereinafter referred to as "We", "Platform" or "YesClub") values the privacy of every individual who uses our online betting platform. This Privacy Policy outlines our practices regarding the collection, use, storage and protection of your personal information.

This policy applies to all users who access the yesclub website at yesclub.pro, the YesClub mobile app for Android and iOS, and all services related to our platform. This covers every interaction you have with us — from the initial registration process to every gaming session and financial transaction you make.

We believe transparency is the foundation of trust. That is why we have written this Privacy Policy in language that the average Malaysian user can easily understand — without excessive legal jargon or confusing technical terms.

YesClub collects various categories of information to ensure the platform operates smoothly, securely and in compliance with legal requirements. Below is a summary of the data we collect and its purpose:

We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive information such as your health data, religious beliefs, or political views.

Every piece of data we collect is used for clear and legitimate purposes. yesclub will not use your data for any other purpose without informing you in advance. The following are the primary purposes for which your personal data is used:

• Identity verification and KYC — ensures every registered account belongs to a real individual who meets the age and eligibility requirements.
• Financial transaction processing — facilitates deposits, withdrawals and payment verification across a variety of supported methods.
• Fraud prevention and security — detects suspicious activity, prevents money laundering and protects the integrity of the platform.
• Service communications — sends account-related notifications, transaction updates, promotional offers and other important information.
• User experience improvement — analyses usage patterns to improve the platform's interface, performance and content.
• Legal compliance — fulfils reporting and compliance requirements mandated by the relevant authorities.
• Customer support — resolves queries, complaints and technical issues submitted by members more efficiently.

YesClub does not sell, rent or trade your personal data to any third party for their own commercial purposes. However, there are limited situations where we need to share your data with trusted parties:

• Payment processors — financial institutions and payment gateways that process your deposit and withdrawal transactions, bound by strict confidentiality agreements.
• Technology service providers — cloud infrastructure companies, email service providers and customer support platforms that help us operate the platform.
• Regulatory authority — law enforcement authorities or regulatory bodies that require specific information based on valid legal requirements.
• Independent audit providers — audit firms that verify the fairness of our games and regulatory compliance of the platform.

All third parties working with yesclub are required to comply with strict privacy policies and are not permitted to use your data for any purpose other than what is specified in their service agreement with us.

Protecting your personal data is a responsibility we take very seriously. yesclub implements multiple layers of technical and operational security to keep your information safe at all times:

• 256-bit SSL encryption protects all data transmitted between your browser and our servers, ensuring no third party can intercept your information in transit.
• Two-factor authentication (2FA) available on all accounts, and we encourage all members to enable it for an added layer of protection.
• 24/7 Monitoring by our cybersecurity team, which detects and responds to any unusual activity in real time.
• Hashed password storage — your password is never stored in plain text. We use a one-way hashing algorithm that cannot be decrypted.
• Strict access controls ensures only authorised staff can access member data, with every access logged and audited on a regular basis.
• Regular penetration testing by independent security experts to identify and patch any vulnerabilities before they can be exploited.

The yesclub platform uses cookies and similar tracking technologies to enhance your experience on our website and app. Cookies are small text files stored on your device when you visit our platform.

Types of cookies we use:

• Essential Cookies — required for core platform functions such as login, session management and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies — collects information on how you use the platform, such as most frequently visited pages, to help us improve our services.
• Functional Cookies — stores your preferences such as language, display settings and login information you have chosen to save.
• Analytics cookies — helps us understand user behaviour in aggregate and anonymised form for product improvement purposes.

You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the overall functionality of the platform.

Under Malaysia's PDPA and international data protection best practices, you have the following rights regarding your personal data held by yesclub:

YesClub retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by Malaysian law:

• Active account data — retained for as long as your account remains active and for a period of 7 years after account closure for legal compliance purposes.
• Financial transaction records — retained for a minimum of 7 years in accordance with Malaysian accounting and anti-money laundering legal requirements.
• Support communication logs — retained for 3 years from the date of the last interaction for future reference and dispute resolution.
• Anonymous analytics data — may be retained for a longer period as it cannot be attributed to any specific individual.

When data is no longer needed, we will delete it or render it unidentifiable using secure, irreversible procedures.

YesClub strictly prohibits the use of the platform by individuals under the age of 18. Our platform is in no way designed or intended for children or minors.

We do not knowingly collect any personal data from individuals who are underage. Should we discover that data has been collected from someone under the age of 18, we will take immediate steps to delete that information and close the relevant account without prior notice.

YesClub reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies or applicable legal requirements. When significant changes are made, we will display a clear notice on our website and send a notification to your registered email address.

The "Last Updated" date at the top of this page always reflects the latest version of the Privacy Policy in effect. We encourage you to review this page periodically.

For any questions, concerns or requests related to your data privacy, please contact our Data Privacy Officer via email at [email protected]. We are committed to responding to all privacy enquiries within 5 business days.